SMS Issue - Not Registered with TCR

Incident Report for Convoso

Resolved

We appreciate your patience as we worked through this issue, which is now resolved. We apologize for the inconvenience caused. An RFO will be issued in due course to affected clients.

Posted Jul 07, 2026 - 19:45 PDT

Identified

We have identified an issue with a subset of numbers that are being used for the sending of SMS failing and displaying the error "Not registered with the TCR" when they are registered properly.
This will be addressed with a code release after hours on 07/07/2026.

Posted Jul 07, 2026 - 11:11 PDT

This incident affected: Admin Interface (Campaigns and Hopper).