We're pleased to report that this issue is resolved. No further impact is expected. Convoso would like to take this opportunity to apologize for the degraded service and advise that we continue to closely monitor this for continued stability. Clients who submitted a Support ticket will be sent an RFO in due course.
Posted May 19, 2026 - 11:42 PDT
Update
The backend work to resolve this issue is almost complete, and many clients will already have seen an improvement in agent wait times. We will confirm once it is fully resolved.
Posted May 19, 2026 - 11:35 PDT
Identified
The issue has been identified, and remediation efforts are already underway.
Posted May 19, 2026 - 09:43 PDT
Investigating
We are currently investigating reports of high agent wait times. Engineering teams are engaged as a priority event. More updates will be provided as the investigation progresses.