Call Connection Delays

Incident Report for Convoso

Resolved

At this time, we have confirmed resolution and restoration of normal call handling.

We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our Support team will receive an RFO as soon as internal investigations conclude.

Posted Feb 27, 2026 - 07:07 PST

Monitoring

We have identified and corrected an issue and are actively monitoring for stability, and are seeing wait times for calls connecting return to normal levels.

Posted Feb 27, 2026 - 07:03 PST

Investigating

We are currently investigating reports of delays with call connections, treating this as a priority issue, and have engaged our engineering resources. We will provide updates as they become available.

Posted Feb 27, 2026 - 06:09 PST

This incident affected: Agent Interface (Dialer).