A fix has been implemented we have all verified emails should once again be sending as expected. We apologize for any impact this may have had to your operations and thank you for your patience as we worked urgently to correct this.
Customers who reported impact will receive an RFO once internal investigations conclude.
Posted Aug 20, 2026 - 14:55 PDT
Update
We have validated emails are properly sending.
Posted Aug 20, 2026 - 14:50 PDT
Monitoring
A fix has been implemented and we are closely monitoring for any further delays or unsent email issues. We appreciate your patience as we worked to correct this.
Posted Aug 20, 2026 - 14:48 PDT
Identified
We have identified an issue where some select platform emails from Convoso (Voicemail notifications, Custom Report notifications, etc) may not be sent as expected. We are urgently investigating this issue. MFA emails and related should not be impacted by this issue.
Posted Aug 18, 2026 - 10:56 PDT
This incident affected: Admin Interface (Reports and Dashboards).