After an hour of monitoring for stability, we are satisfied that this issue is fully resolved. We would like to take this opportunity to offer an apology to our clients for the impact this issue has had. Reporting clients will receive an RFO in due course. Thank you.
Posted Oct 01, 2026 - 08:38 PDT
Monitoring
We have moved this into monitoring for stability as the engineering work has been completed.
Posted Oct 01, 2026 - 07:38 PDT
Identified
We have identified the issue and are remedying it as fast as possible. Instances of CG/NA are lessening now, as we see dialing ramping back up with increased connections
Posted Oct 01, 2026 - 07:20 PDT
Update
We are continuing to investigate this issue.
Posted Oct 01, 2026 - 07:13 PDT
Investigating
We have received multiple reports of high CG and NA dispositions, which translates into high wait times for call delivery. Our Engineering team is urgently investigating this and is treating it as a high-priority incident. Updates to follow.