At this time we have confirmed there should be no further customer impact after 9:15 AM PST. Thank you for your patience as we worked to resolve this issue and we apologize for any impact it may have had on your operations.
Customers who reported impact will receive an RFO as soon as it is completed.
Posted Mar 13, 2025 - 09:47 PDT
Monitoring
A fix has been deployed as of 9:15 AM PST. We are monitoring closely to confirm full resolution at this time.
Posted Mar 13, 2025 - 09:15 PDT
Update
Our team has identified users may also see delays then disconnects from the Agent UI. We are working to resolve any impacts with the highest priority.
Posted Mar 13, 2025 - 08:43 PDT
Identified
We have identified an issue where users may see delays or trouble logging into Convoso. We are actively deploying a fix for this issue and we appreciate your patience as we work urgently to resolve this.