All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Interface Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
100.0 % uptime
Today
Scripts Operational
90 days ago
100.0 % uptime
Today
Admin Interface Operational
90 days ago
100.0 % uptime
Today
Campaigns and Hopper Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Workflow Automation Operational
90 days ago
100.0 % uptime
Today
Leads Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
AWS s3-us-west-2 Operational
AWS route53 Operational
Billing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 13, 2026

No incidents reported today.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
AWS Route 53 Degraded Performance
Resolved - At this time Amazon has indicated issues with AWS Route 53 are resolved. Convoso did not see impacts from this external issue.
Mar 2, 16:12 PST
Monitoring - We are closely monitoring reports of Degraded Performance with Amazon AWS Route 53 services. At this time we are not seeing any impacts to the Convoso platform.
Mar 2, 08:50 PST
Slow/Unresponsive Agent Monitor
Resolved - After a period of intensive monitoring, we are satisfied that this incident is resolved and our platform is operating as expected.
We appreciate your patience while we investigated and resolved this.

Customers who reported an impact with our Support team will receive an RFO once the investigation is complete.
Mar 2, 11:08 PST
Monitoring - We have isolated the issue and made adjustments to resolve this. We are currently monitoring closely to ensure platform stability and responsiveness.
Mar 2, 10:08 PST
Investigating - We have received reports of Agent Monitor being slow to load and/or not loading at all. This is under active investigation as a priority issue. Updates will be posted once available.
Mar 2, 08:59 PST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Call Connection Delays
Resolved - At this time, we have confirmed resolution and restoration of normal call handling.

We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our Support team will receive an RFO as soon as internal investigations conclude.
Feb 27, 07:07 PST
Monitoring - We have identified and corrected an issue and are actively monitoring for stability, and are seeing wait times for calls connecting return to normal levels.
Feb 27, 07:03 PST
Investigating - We are currently investigating reports of delays with call connections, treating this as a priority issue, and have engaged our engineering resources. We will provide updates as they become available.
Feb 27, 06:09 PST
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